View Issue Details

IDProjectCategoryView StatusLast Update
0000044OverchartsTECHNICAL SUPPORTpublic2019-08-20 08:57
Reporterjonnytrade 
PriorityNORMALSeverityNORMALReproducibilityALWAYS
Status CLOSEDResolutionFIXED 
PlatformOverchartsOSWindowsOS Version7
Product Version5.4.5 
Target VersionFixed in Version 
Summary0000044: Session time is wrong.
DescriptionHello,
Last few days I`m try to find problem myself in session time parameters, but can`t.
Problem next:
 In parameters I`m choose US session (9:30-16:00)
That means my chart session must start at 9:30, BUT in fact on chart my session start at 10:30. I`m change Chart time zone, but it does not help. Where can be wrong?

  
TagsNo tags attached.
SectionINSTRUMENTS

Activities

jonnytrade

2019-08-19 15:54

reporter  

Screen5.jpg (301,865 bytes)
Screen12.jpg (277,397 bytes)

NathanR

2019-08-19 17:07

manager   ~0000105

Hi,
we notice you are using YM (eminiDow on CBOT)
On Trading session please select "CME US Index futures Chicago" onand chart time zone use you local setting

please give us a feedback
Regards

jonnytrade

2019-08-19 17:20

reporter   ~0000106

Hi, Nathan
Ok. Now I`m understand.
Also today I find next problem) I`m don`t trade from your platform GC, but today was idea to trade. Problem with rollover. GC rollover not every month and system now move contract to GCQ, but must be GCV. I`m try to rollover manual but receive few errors about date. Also if I choose date greater then 28/08/19 I receive errors about price.
Please help)

Screen5-2.jpg (158,349 bytes)
Screen5-2.jpg (158,349 bytes)

NathanR

2019-08-19 18:01

manager   ~0000107

The correct month for Gold is Z December
you can edit the Futures Symbol Formats deselecting Oct (V)
 
Go on Instrument tab, select your Gold symbol –> Edit then select the related symbol format and click on Edit again
Deselect the V month from the matrix
 
You should be able to roll the Gold without October front month and be able to perform the right rollover

jonnytrade

2019-08-20 08:08

reporter   ~0000108

Yes this is my mistake (Z) this correct. I`m do what you wrote, but this is error same for Z contract.

Screen3.jpg (160,559 bytes)
Screen3.jpg (160,559 bytes)

jonnytrade

2019-08-20 08:21

reporter   ~0000109

I don`t know how and what I do, but now I have correct contract month. ))

Thanks.

NathanR

2019-08-20 08:48

manager   ~0000110

Perfect!
feel free to contact us if you need assistance
Regards